Thank you for shopping at Kifufe. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help! Please read our Returns Policy below to ensure a smooth return process.
1. Eligibility for Returns
We accept returns on items that meet the following conditions:
- The item must be unused, unworn, and in its original condition.
- The item must be in the original packaging with all tags attached.
- The item must be returned within 30 days of receipt.
2. Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted items.
- Custom-made or personalized products.
- Items that have been worn, washed, or damaged after receipt.
3. How to Return an Item
To return an item, please follow these steps:
- Contact our customer service team at [email protected] within 30 days of receiving your order to initiate a return.
- Provide your order number and the reason for the return.
- Our team will provide you with the return instructions and address for sending the item back.
- Pack the item securely in its original packaging, including any tags, accessories, and instructions that were originally included.
- Return the item via a trackable shipping service to ensure the package is safely delivered.
4. Return Shipping Costs
- Returns due to defects or mistakes on our part: We will cover the return shipping costs.
- Returns for any other reason: Customers are responsible for the return shipping fees. We recommend using a trackable shipping service to return the item.
5. Refunds and Exchanges
- Refunds: Once we receive your returned item and confirm that it meets our return policy requirements, we will issue a full refund to the original payment method. Please allow up to 10 business days for your refund to be processed.
- Exchanges: If you wish to exchange your item for a different size or color, please contact us within 30 days of receiving the item. We will guide you through the exchange process. If the replacement item is unavailable, a refund will be processed instead.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a return and provide you with a replacement or refund.
7. Refund Processing Time
Refunds will be processed within 7-10 business days from the day we receive your returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.